Frequently Asked Questions
1. How do I know if my order has been shipped?
For Health and Wellness Items: Processing time for orders is 24 hours. This time may be extended during holidays, launches/restocks, and promotions. We will notify you of any delays within 24-48 hours of placing your order. You can expect your order to be shipped next business day and delivered within 2-5 days after the order is placed. We do not offer express/overnight shipping at this time. Once the order ships, a tracking number will with be emailed and/or texted to you. To track the order, click on the tracking number provided in the email after you receive the tracking number for an update.
For Workout Gear Items: Your items will be processed, shipped and delivered within 5-7 days.
If you have not received a tracking number after 3 business days, please email us at email@example.com. Please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.
Also, please be sure your shipping address is complete and correct (including apt and house numbers) as this may also delay your order from being shipped.
2. What if I need my items sooner than above?
Send an email firstname.lastname@example.org if you need expedited shipping. Additional charges may apply. If charges apply, please note that we will send you a payment request for you to pay the additional money required for expedited shipping. We will not accept any other payment method.
3. After my order is submitted, can I make changes to it or cancel it?
We will attempt to make the change or cancel your order within the same day your order is made. If you contact us after the day you placed the order, we cannot guarantee the order can be changed or cancelled. This is partly due to the fact that most times we process orders during non business days/hours to ensure fast shipping. Depending on our volume and time of year, we may not be able to make any changes. If you made an error or you want to cancel your order after it has been processed and shipped, unfortunately, we will not be able to cancel the order or issue a refund. If your address is incorrect, please email email@example.com immediately.
4. What will happen if my package is undeliverable to my address?
First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at firstname.lastname@example.org and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable, etc address provided to us. This will need to be paid prior to us re-shipping your package. Your package must be received prior to us making any changes or re sending the order. Please be sure to enter your shipping address in correctly to avoid delays in receiving your order. We do not refund shipping fees.
5. What payment options do you accept?
We accept payments via Credit/Debit Card in US Dollars only. We’re Sorry, We Do Not Accept: CODs, Layaway plan, Personal Checks, or Money Orders.
6. Is Total Wellness Tea's website safe?At Total Wellness Tea, we understand how important security is to you. When you place an order at www.totalwellnesstea.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.
7. Do you offer Promotional/Coupon Codes?
Periodically, Total Wellness Tea will offer promotional codes. One (1) Offer Code may be used per order. Any current codes CANNOT be applied to a previous purchase. Price adjustments will not be made. The coupon code is entered at check out. To ensure you are notified of any new items, sales and promotions please follow our social media page @totalwellnesstea.
8. What if my order is incorrect or is missing an item?
While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations we want to do everything we can to fix the error. If we made an error in the fulfillment of your order, please email us at email@example.com. You will be asked to provide clear photos of the package the order arrived in and the products received. Once we review the photos, we will review the issue and either authorize the exchange or explain the reason for denial of the exchange. If it is authorized, we will need the incorrect item returned to us in new, sealed and unused condition. Please allow up to 14 business days for us to process the incorrect/missing items once authorized. If the incorrect item has been worn, opened or removed from packaging, we will not be able to accept the return/exchange regardless of error on our behalf. Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind. In most cases, we will email a return label to you once your exchange is authorized.
All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, we will not be responsible for the items. Neither a replacement or refund will be issued.
*We reserve the right not to accept certain damaged items.
9. How do I check on or contact someone about an order I have placed?
For questions regarding the status of your order, or any other questions, please email us at firstname.lastname@example.org
10. Do you ship internationally?
At this time, we do not ship internationally. As we continue to grow in the USA, we will begin shipping internationally and will announce on our social media pages (i.e. IG: @totalwellnesstea).